SERVICE MANAGER'S CHALLENGE...
To find anyone dissatisfied with the service provided by CSL.
Call 0116 255 1000 and speak to Jamie Denham
FIVE STAR SERVICE
First UK dealer to be awarded five star service accreditation
Clever Press 3 is Konica Minolta’s recognition of outstanding service and technical support of its large print production machines.
Awarded to only a select few approved dealers each year, CSL has now held this prestigious accolade for 4 consecutive years.
Customer LogMeIn link
OLIVETTI SERVICE AWARD
We don’t have call centres.
We have people who care.
Call us on:
0116 247 0315
Or email: email@example.com
Technical Support & Downloads
We’re serious about service
CSL receive service award for the eighth year in succession
Our service is second to none and for the eighth year running we are Konica Minolta's no.1 service dealer in the UK. This is an area where we are currently unmatched.
We understand that any downtime or delay is costly for your business so we to ensure we consistently deliver a rapid and reliable service to every one of our UK customers. We offer:
Unlike many providers, we operate our own service department and continuously invest in training and development. We employ 20 qualified workshop and field-based technicians, providing extensive skills to minimise any machine down-time for our clients. All of our sales staff and engineers are manufacturer trained and we have built-up unrivalled expertise offering support across Apple, Citrix and MS networks.
We don’t have call centres, we have people who care.
We don’t use call centres at the first point of contact. You will speak to someone you’ve probably spoken to before, who may know you by name and may know the nature of your business and just how important it is to ensure you get the right support first time.
Talk to a qualified technician who can guide you through the options to identify and resolve your problem over the phone.
On-site support in less than 4 hours
Sometimes it’s not possible to resolve your problem remotely; that’s when our 4-hour response time comes into its own, ensuring that you won’t wait more than half a day before a professional, certified technician is with you, ensuring normal service is resumed as soon as possible and with the minimum of disruption.
Click here for details of the area we cover. If you are outside of this catchment area, we will offer support through reciprocal arrangements with trusted partners around the UK who are committed to providing the same quality and speed of service our in-area clients enjoy.
Instant support with LogMeIn
CSL can now offer its own version of LogMeIn Solution, free of charge, with all of our contracted networked products. We can also offer this secure, on-demand support independently to our non-contract clients.
Recognised by IT professionals, LogMeIn is a remote, interactive, diagnostic support tool which can reduce your downtime and eliminate the need for an engineer’s visit. Our technician will access your computer or internet enabled device, asking you to undertake certain tasks or answer questions to assist us in our investigations.
Once identified, if we cannot resolve your problem immediately, one of our engineers will be with you on site within four hours to get you up and running.
Manuals & drivers
We have provided links below so that you can download a manual or driver for your Konica Minolta machine.